Refund & Returns Policy
Last updated: 17 October 2026
Vinnie Benz Store is an independent artist merchandise store. Most items are made after an order is placed through print-on-demand fulfilment partners, including Printful; some items may be fulfilled by other suppliers or shipped from stock.
This policy explains how returns, refunds, replacements and delivery issues are handled. It does not limit any mandatory rights you have under applicable consumer law.
1. Change-of-mind returns and withdrawal
If you are a consumer and applicable law gives you a right to withdraw from your purchase, you may cancel your order within the required period. For consumers in Sweden and the EU/EEA, this is generally 14 days from the day you, or someone you nominate, receives the goods.
To exercise your right of withdrawal, email contact@vinniebenz.com within the withdrawal period. Please include your order number and a clear statement that you wish to withdraw from the purchase.
You must then send the goods back within 14 days of notifying us. We will provide the appropriate return address and instructions, as fulfilment locations vary by product. Please do not send items directly to Printful or another production facility unless we have instructed you to do so.
Unless we are legally required to cover it, you are responsible for the direct cost of returning a change-of-mind item. We do not charge an administration or restocking fee for a valid statutory withdrawal.
You may inspect an item as you would in a shop. If it has been handled beyond what is necessary to check its nature, characteristics and functioning, a deduction for any resulting loss in value may be made where permitted by law.
2. Items excluded from withdrawal where the law allows
The right of withdrawal may not apply to items that are made to your specific instructions or clearly personalised for you, where the legal conditions for that exception are met.
It may also not apply to sealed audio or video recordings once unsealed, or to other goods for which applicable law provides an exception.
An item is not automatically excluded from withdrawal simply because it is printed or made after an order is placed. Limited editions, ordinary made-to-order merchandise, and standard artist designs remain subject to the rights that apply to the purchase.
3. Sizes, colours and exchanges
Please check the relevant size chart, product description and design details before ordering.
We do not offer automatic exchanges for a different size, colour or design. If an item is eligible for return, you may return it under your applicable legal rights and place a new order for the item you want.
We cannot guarantee a free replacement where the wrong size, colour or design was selected by the customer. This does not affect your rights if an item is faulty, incorrect or does not match its description.
4. Damaged, defective or incorrect items
If your order arrives damaged, misprinted, defective, incomplete or different from what you ordered, contact us at contact@vinniebenz.com as soon as reasonably possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item, packaging and shipping label where relevant
Prompt photos help us investigate with our fulfilment and delivery partners. They do not reduce your statutory rights.
We will assess the issue and provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund. Where we are responsible for the issue, we will cover reasonable necessary return costs or provide suitable instructions.
For customers covered by Swedish consumer law, you may have the right to complain about an original fault for up to three years. This policy does not shorten that period or any other mandatory legal deadline.
5. Lost, delayed or undelivered orders
Delivery estimates are estimates, not guaranteed delivery dates, unless we expressly agree otherwise.
If an order appears delayed or has not arrived, contact contact@vinniebenz.com with your order number. We will investigate with the carrier and fulfilment partner and provide an appropriate solution in line with the circumstances and applicable law.
6. Refunds
For a valid withdrawal, we will refund the payments received for the returned item, including the cost of the least expensive standard delivery option where required by law. We do not have to refund an optional upgrade, such as express shipping.
Refunds are made to the original payment method unless you expressly agree to another method. Store credit may be offered as an optional alternative, but it will not replace a refund where the law requires one.
For eligible withdrawals, refunds are processed without undue delay and no later than the legal deadline. Where permitted, we may wait until we receive the returned goods or proof that they have been sent back, whichever happens first.
After we issue a refund, banks and payment providers commonly take around 5–10 business days to show the funds in your account.
7. International orders, duties and taxes
We ship worldwide, including to customers outside Sweden and the EU.
Depending on the destination and fulfilment location, an international order may be subject to customs duties, import taxes or handling charges. Where these charges are not included at checkout, they are normally the customer’s responsibility where permitted by law.
Consumer rights can differ by country. Nothing in this policy removes mandatory rights that apply in the customer’s country of residence.
8. Contact
For return requests, order problems or questions about this policy, contact:
Legal seller
Dominik Łuć, trading as Vinnie Benz Store
Linjeettgatan 3
212 52 Malmö
Sweden
Email: contact@vinniebenz.com
Phone: +46 73 761 33 46
Website: vinniebenz.com/store
We are a small independent artist store and aim to handle every issue fairly while keeping returns practical for made-to-order merchandise.
Optional withdrawal wording
You can email the following to exercise a right of withdrawal:
I hereby give notice that I withdraw from my purchase.
Order number:
Item(s):
Date received:
Name:
Address:
Date: